Contact
Have any questions or need assistance? We're here to help! Simply fill out the form below, and our team will get back to you as soon as possible. Your satisfaction is our priority, so don't hesitate to reach out!
Our team is available Monday to Friday, from 8 AM to 6 PM. If you need immediate help or prefer email, feel free to reach us at support@smarttagstore.com. We'll get back to you as soon as possible!
// FAQ
Questions, answered
Does the tracker come with a warranty?+
Yes. It pairs directly with Find My on iPhone, iPad, or Mac, using Apple's global network to help locate your card.
Does it work with Apple Find My?+
Yes. It pairs directly with Find My on iPhone, iPad, or Mac, using Apple's global network to help locate your card.
Do I need a subscription?+
No. It's a one-time purchase — no subscriptions, app paywalls, or recurring fees.
How thick is the card?+
About the thickness of two credit cards stacked together, so it fits comfortably in a standard card slot.
Can I use it in checked luggage?+
Yes — it's a popular spot for it. Drop it into your checked bag, backpack, or carry-on.
How do I charge it?+
Place it on any Qi-compatible wireless charger. A full charge takes around two hours and lasts months of typical use.
Can I make it ring when it's nearby?+
Yes. Open Find My, select your card, and tap Play Sound to locate it under cushions, in drawers, or inside luggage.
Does it work with Android?+
This version is built for iPhone and Apple's Find My network. Get in touch if you'd like to be notified about Android support.
Is the Card waterproof?+
Yes, our tracking card is waterproof. It is rated IP67, which means it remains fully functional after being submerged in up to 3 feet of water for 30 minutes—ensuring durability and reliability in various conditions.
Does the tracking card work with RFID-blocking wallets?+
Yes, our tracking card works perfectly with RFID-blocking wallets. It does not interfere with RFID protection, so your cards stay secure while you always know where your wallet is.
Can I track multiple items with the Tracking Card?+
Yes, it is not limited to just your wallet. You can use it to track various items such as luggages, bags, phones, passports, and more, providing comprehensive tracking solutions for your everyday essentials.
What if I received a defective product?+
If your order arrives damaged or faulty, please contact us immediately. It’s covered by our lifetime warranty, and we’ll replace it or issue a refund — no hassle, no compromise.