Shipping policy

1. Shipping Rates

We offer simple, transparent worldwide shipping:

  • Orders over €50 / $50 USD: FREE Standard Shipping
  • Orders under €50 / $50 USD: Flat shipping fee applies (calculated at checkout depending on location)

We aim to keep shipping affordable and straightforward for all customers worldwide.

2. Delivery Estimates

We work to get your order delivered as quickly as possible. Once your order has been dispatched, estimated delivery times are:

  • Standard Delivery: 4–10 business days (worldwide average)

Please note that delivery times may vary depending on your location and local carrier conditions.

3. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment at any time.

If your tracking information has not updated for several days, please contact us and we will assist you in checking with the carrier.

5. Customs, Duties & Delays

Depending on your country, your order may be subject to customs fees or import taxes. These charges (if applicable) are the responsibility of the customer.

Occasionally, international shipments may be delayed due to customs inspections, carrier disruptions, or local holidays.

Please note:

  • Customs delays are outside our control
  • Delivery estimates may be extended in such cases
  • We will do our best to assist you if delays occur

6. Force Majeure

We are not responsible for delays caused by events outside our control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Postal strikes
  • Government or carrier disruptions

7. Order Issues & Support

If you have any issues with your order, please contact us before opening a dispute or chargeback.

In most cases, we can resolve issues quickly and directly.

📧 Email: support@youritemsafe.com
📦 Subject: Shipping Inquiry – [Order Number]

We aim to respond within 1–2 business days.